Emergency Department (ED) Patient Experience Volunteer

(Lakeridge Health Oshawa)

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Position ID: V-OSH1341 Last Modified: 23 Jan 2020 Last Full Update: 06 Nov 2019
Opportunity Details
ContactNancy Tanner, Coordinator, Volunteer Resources, Lakeridge Health (Oshawa Hospital); Phone: 905-576-8711 ext 33310; Fax: Do not use LH fax for any volunteer opportunity documents/communication; Email: ntanner@lh.ca
DutiesBe part of the team focused on improved waiting experience for patients, family members and visitors * focus on the wait-areas within the Emergency Department * provide comfort and reassurance as needed in the waiting area
More Info Linkwww.lakeridgehealth.on.ca/en/howyoucanhelp/volunteer.asp?_mid_=2084
BenefitsOpportunity to positively impact the patient/visitor experience in the ED setting * student volunteers have opportunities for “Auxiliary” scholarships and other awards * "Auxiliary” awards for exceptional service from adult volunteers * volunteer resources and “Auxiliary” recognition and social activities
ClientsLakeridge Health patients and family members
Ages18 year(s) and up
Suitable for OSSDNo
Suitable ForAdults (18+) ; Seniors (55+) ; Post-secondary students ; Men ; Women
Areas of InterestHealth Care
Skills/ExperienceCommunication & Interpersonal Skills ; Confidentiality ; Customer Service ; Dependability & Trustworthiness ; Friendly & Outgoing ; Listening Skills ; Patience ; Positive / Cheerful Demeanor ; Self-Motivated / Work Independently ; Team Work ; Able to stand, walk through the department throughout the shift * continuous handling of light or medium weight objects
Commitment LengthLong Term (Minimum of 6 months)
Interaction LevelOne-on-one ; Small Group
Minimum Hours3 / Week
Dates and TimesMonday: Morning, Afternoon, Evening 
Tuesday: Morning, Afternoon, Evening 
Wednesday: Morning, Afternoon, Evening 
Thursday: Morning, Afternoon, Evening 
Friday: Morning, Afternoon, Evening 
Saturday: Morning, Afternoon, Evening 
Sunday: Morning, Afternoon, Evening 
 
Shifts available Monday to Sunday (10 am-6 pm) * 3 hour shifts
SeasonsYear Round
AccessibilityFully Accessible
LocationLakeridge Health Oshawa * 1 Hospital Court, Oshawa
Number of PositionsOshawa 
 
20 individual(s) needed in total.
TrainingOrientation ; Training is provided ; Training is required ; Scheduled training ; Training on the job ; Training on-going
TransportationNear public transit
Application Deadline18 Nov 2019
CostPolice Criminal Reference Check & Auxiliary Smock Rental (Adults) * student volunteer t-shirt ($5 each - to keep)
Police CheckRequired
Additional RequirementsGo to website to find Volunteer Application Package and to review further details regarding the recruitment process * 2-step Mantoux testing for tuberculosis is provided at no charge at the Hospital (Oshawa)
Agency Details
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Organization NameLakeridge Health Oshawa
Office Phone905-576-8711
Toll Free Phone1-866-338-1778
Fax905-721-4743
Websitewww.lakeridgehealth.on.ca
Address & Map
1 Hospital Court
Oshawa, ON L1G 2B9
 
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