Programs that provide assistance for people who are having difficulty understanding and/or obtaining grants, payments, services or other benefits for which they are eligible. The programs may help people understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with benefits administration staff; and/or represent them in administrative processes or judicial litigation. Included are benefits counselling organizations that offer a range of advocacy services and legal aid programs that offer more formalized legal assistance.
Programs that administer the laws in Canada which govern the conditions under which immigrants, refugees and visitors can legally enter and/or remain in the country or become citizens; and/or which provide assistance for people who need legal advice about how to proceed. Included are organizations that review and make administrative decisions regarding immigration, refugee and citizenship applications as well as those that help people complete and file application forms and/or appeal decisions.
Programs that help people obtain, complete and/or file official forms, certificates, documents, applications or other paperwork that is required to apply for benefits or services, initiate or respond to legal action or to officially handle or document the occurrence of a transaction; that help people acquire copies of official documents on file elsewhere; or that review legal documentation an individual has received to help explain its meaning.
Programs that provide legal assistance for people who recently have been released from a correctional facility and need advice related to their status as ex-offenders.
Programs that provide legal counselling and/or representation for low-income individuals who need assistance in routine legal matters, usually in the area of bankruptcy, housing, public benefits, family law, elder law or immigration/naturalization.
Programs that assist individuals who have inadequate or no ID, particularly those who are homeless or have little or no income, to obtain or replace identifying documents. May include assisting clients with application forms, filing and paying for applications on the client's behalf, providing a mailing address when necessary for delivery, and offering ongoing safe storage for the documents.
Public officials who are authorized by the provincial government to administer oaths and affirmations, take affidavits and depositions, attest to the authenticity of signatures and take acknowledgment of and certify deeds and other conveyances.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.