Programs that intercede on behalf of individuals and/or groups to ensure that they receive the benefits and services for which they are eligible and that organizations within the established service delivery system meet the collective needs of the community; that attempt to marshal public support for a particular issue or cause; or that seek to influence legislation, local ordinances or administrative rulings in order to benefit specific interest groups or achieve specific social, political or environmental goals.
Programs that offer procedures for settling disputes which serve as alternatives to a conventional court trial. ADR procedures are less costly than litigation, produce a settlement more quickly, allow for more flexibility, preserve relationships among parties, permit confidentiality and can produce solutions that are satisfactory to both parties rather than a winner and a loser.
Programs that are staffed by lawyers who offer information and guidance regarding legal matters, proposed lines of conduct, claims or contentions including opinions on the party's rights, responsibilities and liabilities; and who offer suggestions for an appropriate course of action, but do not represent clients in court.
The above terms and definitions are part of the Taxonomy of Human Services, used here by permission of INFO LINE of Los Angeles.