Ontario. Ministry of Health and Long-Term Care

Service: Long-Term Care Action Line

Location, Telephone & Internet
Toll Free Phone Long Term Care Action Line 1-866-434-0144
Website www.health.gov.on.ca/en/public/contact/ccac/ltc_actionline.aspx
Located In Community Toronto Downtown
Contact Information
Mailing Address c/o Ministry of Health and Long-Term Care Performance Improvement and Compliance Branch 
1075 Bay St, 11th Flr 
Toronto, ON M5S 2B1
Description & Services
Description (Service) Hears concerns and complaints from those receiving service from Long-Term Care Homes and Community Care Access Centres (CCAC) * refers callers to their CCAC or callers have the option of speaking to an Independent Complaints Facilitator (ICF) to discuss concerns * if referred to an ICF, contact by telephone within 10 business days * CCACs are responsible for working with clients to resolve any issues the client may have
Sup. Description Call the ministry INFOline at 1-866-532-3161 
(Toll-free in Ontario only) 
TTY 1-800-387-5559 
Hours of operation 8:30 am-5 pm
Hours Long Term Action Line open Mon-Sun 8:30 am-7 pm
Areas Served Durham Region
Eligibility Any member of the public, a resident's family member, someone employed by a home, or a member of the public, can register a complaint about long-term care homes and Community Care Access Centres * all complaints are investigated
Application Call
Languages English ; French
Fees None
Other Details
Physical Access Not Applicable
Service Categories Adult Residential Facility Complaints

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